Home Warranty of America
Reviews and Complaints
Not happy with all the services. Trying to reach an American that is not our of the country
HWA Doesn’t pay contractors
If your claim ever gets approved and a service contractor comes out to
Make actual repairs, HWA has a policy of giving authorization to make the repairs, but then they only partially pay the contractor for the parts and labor, NOT the amount their authorization department authorized. So the authorization is bogus, just to get the contractor to perform the job.
Once the bill is submitted for payment to HWA by the service company, that’s when the cost control department at HWA slashes the price that was already authorized—regardless of what they promised. That practice makes the repair people extremely wary of working for HWA, and especially getting the job done in a timely manner. On one such HVAC claim, our company had approval from HWA for us to provide a special order part and install it. An authorization number for the amount of the part and labor was obtained.
Once the special order part was received and installed, we submitted the bill to HWA for the authorized amount, only to get a phone call weeks later stating that they were reviewing the bill and the amount and would only pay half. Why have an authorization process, if you aren’t going to pay for the authorized amount?
Special order parts, and shipping costs were not taken into consideration, only what they wanted to pay. Good luck finding a contractor willing to work under those circumstances.
Update pymt method
Warranty Authorization Slow Play
- Poor customer service
- Convoluted and false contract
- Denial excuses
Preferred solution: Deliver product or service ordered
Horrible customer service
- Poor customer service & refusal to remedy the problem
- That they actuall can get away with this
- Poor customer service
Preferred solution: Let the company propose a solution
The worst
The company sent their preferred vendor; the preferred vendor left without fixing the problem. Got permission to use my vendor. They have denied the claim because their vendor incorrectly wired the thermostat.
- False promises and bad customer service from hwa
Horrific
Promised to Refund and Did Not
- Poor customer service
- Entire experience with a claim
- Refusal to remedy the problem
Preferred solution: Full refund
A/C Unit broken almost 4 weeks
Right before Memorial weekend our A/C fan stop working. Called the home warranty they started the claim.
The company they gave us didn’t service our area so we didn’t receive a new number until the following week after Memorial Day.
New company schedules to come out for a repair. They looked at the unit and told us nothing could be done unit needs to replaced. We called HWA after getting the diagnosis from the contractor they sent to us. We’ve called every day for now 4 weeks asking for updates on when the unit could get replaced.
As we have a new born baby at home and it’s summer. Nothing has been done but consistent run around regarding waiting for approval or contractor to send information for comparison. Meanwhile we’re at home only living in certain places in our home as the heat rises.
The size of our home portable units aren’t cooling well as a temporary solution. This poor customer service and borderline becoming breach of contract.
Fraudulent company
- Entire experience with a claim
Preferred solution: Deliver product or service ordered
Ac units
Not a honest company.
Terrible
Dissatisfied customer
One word.....HORRIBLE
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