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I was sent a plumber to clear my lines and he concluded they were frozen pipes. I knew they were not frozen pipes so I had to pay them for another plumber to come out and tell me the same thing. I decided to hire a local plumber which came out and fixed the pipes they...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review.We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity to...

#1188340
First time filing a claim and had the worst experience! We moved in to our newly purchased home and after two weeks we had a backup in our drains. I called Home Warranty of America to file a stoppage/ clogg claim which our contract shows as being covered. Technician...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

2.1
#1184265
I am a full time Realtor and deal with lots of warranty companies. WORST experience with them EVER.I bought a property and the warranty was mistakenly, aside to HWA by the Title company. It was to be changed to the company with the plan I wanted. They told the Title...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We apologize for the frustrating experience you have had and would appreciate an opportunity to look into the issue for you.P...

1.3
I didn't like
  • Poor customer service
  • False promises and bad customer service from hwa
  • Entire experience with a claim
#1176736
In November 2017, my over-range style microwave quit heating. Since a replacement unit cost starts at $300, I decided to use my warranty and pay the $100 copay. HWA doesn't allow the customer to pick a vendor, so the company they assigned it to called and told me it...
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pthomas2010
pthomas2010

Just an update on 4/17/18; I was talked into keeping my contract and promised resolution to my problem. However, the microwave is still broken. The repair people have come out...

HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

1.0
I liked
  • Sales pitch
I didn't like
  • Entire experience with a claim
#1172014
I filed a claim for a plumbing issue. Hwa assigned a vendor thay had a hard time scheduling. This was second claim to file the company the contracted with and sent out wasnt very knowledgeable. We decided for the second claim we would like to use a company we found. I...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

On December 11th i filed a claim. My heating unit went out. The diagnosis were ee had a coil that was cracked and HWA was going to order the part. After not hearing from them for a week i called ans was told that they were go I ng to replace the whole unit but we would...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

Filed claim for water heater. The rep wouldn't even admit water heater is covered, then when I found the section in the policy and told him I was filing a complaint with the AG's office he said, "oh yeah, guess it is covered." They then sent a plumber who showed up 6...
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Anonymous
Mike

Hey Lucy @HWA do you ever get things sorted out and made right for the customers?Your boilerplate reply is meaningless in light of the numerous failures of your company.

HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If you would please p...

1.0
I liked
  • Zippp
I didn't like
  • That they actuall can get away with this
#1162956
My wife and I bought a 40 year old home in November of 2016. Our realtor purchased the first year of a HWA insurance policy to sweeten the deal and help us relax, knowing if anything goes wrong it is covered. We attempted to use this policy on a plumbing problem in our...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

1.0
I liked
  • Zippp
I didn't like
  • That they actuall can get away with this
  • Refusal to remedy the problem
#1151857
TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If you would please p...

h.kitchener
h.kitchener

Let them bill you for the $100 and send a short letter explaining why you don't owe it. Then, ignore subsequent bills and make sure you don't pay the $100 just to make it go a...

1.0
I didn't like
  • Refusal to remedy the problem
  • Denial excuses
  • Poor customer service
#1148984
I am going through same thing, I had a third party and HWA approved 1980.00 and they agree upgrade as long I paid for the difference. Well, they going to only pay only 750.00 due to the company need to give a break down. The owner did call, but he did give all the...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

#1146474