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I worked with HWA to replace a broken ice maker on a new freezer. The first repair company came out, replaced a part, I paid the $100 trade fee and then he left. The ice maker never started working again. I called that company repeatedly to have them come back out but...
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Anonymous
Anonymous

Allow me to explain: the contractors only get paid the service fee. The monthly premiums you’ve been paying for the warranty (or that the realtors or seller provided with the ...

1.0
#1415756
I had a hot water heater break on a Saturday and contacted HWA, they sent a plumber and to replace the unit the plumbing company wanted an additional $200 because they had to modify to replace the tank, however there was nothing to modify as it was just taking the old...
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#1405396
Dishwasher leaked. HWA sent a repair man and it worked again for a while. Then leaked again. I called and told them it leaked again and they assigned a new claim number which meant I had to pay the service call fee again. The second repair man said that the first...
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HWACares
HWACares
Home Warranty of America Verified Representative

Good afternoon, and thank you for providing this feedback. We can certainly understand the upset caused by the lack of responsiveness on your dishwasher claim, and we apologiz...

3.2
I liked
  • Quick scheduling of a repair
I didn't like
  • Poor customer service & refusal to remedy the problem
#1405378
On December 29th, 2017 our furnace went out and the reality company when we purchased our home in May of 2018 gave us a home warranty with Home Warranty of America. We called them informing them that our furnace had quit. It took them several hours to get back with us...
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HWACares
HWACares
Home Warranty of America Verified Representative

Good Morning! We are so sorry to hear of the ongoing issue you have been experiencing with your furnace. The frustration is completely understandable, considering the new unit...

1.2
I didn't like
  • False promises and bad customer service from hwa
#1404458
HWA is frustrating for quite a few reasons, all claims representatives (it is always 1 of 4 that answers) are in Guatemala. Only one is really hard to understand with her accent, and she is also the one that seems least knowledgeable. Two of the gentlemen, Dennis and...
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Home Warranty of America - Worthless service

Ac went out, repairnan said rat had chewed wire. Waranty would not fix because it was not considered wear and tear.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1392523
As per the contract, our refrigerator is covered under the Warranty plan. They agreed and sent out to Repairmen. Both said the Compressor is shot and needs to be replaced or repaired. This was on the 25th of September. Every day I call and they state that it will be...
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HWACares
HWACares
Home Warranty of America Verified Representative

Good Morning. We are sorry to hear that you have had a poor experience with your refrigerator claim. We can completely understand the frustration that this type of delay can c...

1.0
I didn't like
  • False promises and bad customer service from hwa
#1375706
Home Warranty of America is a total rip off with poor service and service providers! They have sent 3 companies to my home in an attempt to resolve 1 problem. Although I paid the $100 service fee, the 1st company mis diagnosed the issue and left me with a cheaper...
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HWACares
HWACares
Home Warranty of America Verified Representative

Good Afternoon! We regret to hear you have had a poor experience with your claim. I certainly understand how inconvenient it can be to need home repairs and any delay in the r...

1.0
#1334601
Aug 5th the racket holding the fan motor on the Condensing Unit broke while it was running & did extensive damage. HWA gave me the name of a Htng. & AC Co. They came out 5. days later recommended replacement. They called back & said I would have to pay $1745.00 in...
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HWACares
HWACares
Home Warranty of America Verified Representative

Hello, We responded to your previous post. I am sorry you are experiencing a delay on this claim but in order to help we need to know your claim #. Please email us at digitalc...

#1334289

Contact Home Warranty of America

Mailing Address:
Home Warranty of America, Inc.
P.O. Box 850
Lincolnshire, Illinois 60069-0850
United States
Phone:
(888) 492-7359
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Home Warranty of America Products and Services

The fan blade bracket on the condensing unit broke & destroyed the unit. Waited 4 days for repairman.He wrote on the order that the condensing unit be replaced & gave me a list totaling $1745.00 that was not covered almost nothing was covered. They suggested I take a...
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Anonymous
J Blue

It is now 4 weeks since my AC broke. There has been no contact from HWA. Due to my age & the 90 weather we have been experiencing I have had to have the problem taken care of....

HWACares
HWACares
Home Warranty of America Verified Representative

Good Afternoon! We regret to hear you have had a poor experience with your AC claim. I certainly understand how inconvenient it can be to need home repairs and then find some ...