Home Warranty of America

I've had this warranty for over 20 years without any issues. However, after placing a recent claim and having been given the runaround for over a month, I learned that in 2020, Choice Home Warranty acquired/combined with HWA without any notification to consumers.

Prices also continued to increase without notification. My recent claim for a 20-year-old microwave was finally resolved after numerous calls. I was always on hold for 15-20 minutes, then speaking with an agent whom I could barely understand.

There were delay tactics such as blaming the service company for delays. I was held 'hostage' and unable to cancel my membership until the check was received, which resulted in being charged for another month of membership.

I have been with this Warranty Co for many years and the policy contract continued to decline. I have used them 2x in 2022, 3x in 2023 and once this year (2024).

Increased their deductible over the years now its $100. Made a recent claim about water heater, took my $100 and said technician will submit claim and I'll get a response if approved. Didn't get any email nor in my portal. Called today after a few days and they said it was disapproved !!!.

Should have used the $100 to pay for an independent plumber. This company is a waste of time and money and you only get nothing but disappointment. They change their claim strategy for their benefit. Youy cannot cancel on line.

You have call HWA and they'll call you back which may take forever. !!!

I purchased a farm with Home Warranty of America policy in January of 2023. I have attempted 2 different claims with them over the past month, and neither of them have been successful.

My air conditioning has been out for a month now, and also have a claim on electrical issues in my home. The technicians that they claim to send never show up. The technicians either don't answer their phones at all or make another appointment further out that they don't show up for. Upon calling the warranty company about this all I have received are generic responses, non-answers and terse customer service reps that tell me it is my job to call the technician again.

This company is a SCAM. I have contacted them on over 6 occasions and have given them every opportunity to make this right. They will drag you along with the claims until you pay for repairs yourself, and then they called me to say that they do not reimburse if you have repairs done yourself. I am out of options with the 100-degree forecast coming and no A/C, so I am having the repairs done myself out of pocket for the health of my family.

This company is a gaggle of thieves. Scam Scam Scam!

Called in early April to get my sump pump system repaired. The first two technicians they sent out were no shows (2 different companies) and the third came out and determined that because part of the system's damages were due to an uncovered event that the whole system was ineligible for coverage.

Scheduled a conference with their case manager and was immediately hung up on the first time and I was not even called the second time. After finally getting through to someone, they just flat out rejected my appeal based on nothing other than their original determination.

Dozens of hours wasted waiting on techs and arguing with people over the phone just to be $75 poorer and worn out from the ordeal. People like this are the reason God doesn't talk to us anymore.

I had an issue with my sewer line that cause a back-up with my toilets. Contacted roto-rooter who repaired it.

Had contacted HWA but was told it could take up to 48hrs for a contractor to fix the problem. Initially was told I couldn't get reimbursed the $1400 because I didn't use a contractor through HWA. Called at a later date to cancel my warranty and was told that I could be reimbursed up to $3000, and the rep that helped me previously wasn't aware that I could be reimbursed. Told to upload my invoices and a check in the amount of $1400 minus fees charged by the contractor will be mailed out before my next payment was drafted.

After my payment was drafted, I received an email stating I was approved for $300 reimbursement. Called to find out why and explained that I was told I would be reimbursed the $1400 minus fees charged, and the supervisor stated I was misinformed. They could have reimbursed if I had contacted them the day the work was done and had the contractor contact them.

This company is horrible, and the technician they call are the worst. During the 2nd call I was informed that they are now Choice warranty but they're still conducting themselves like con artists.

Long words short, stay away with this company! They will never approve your claim.
If you need simple fix, it will cost you $75+ each time; if you actually need do major fix or replacement, they will reject your claim without even offer a document or breakdown.
Here is my experience:
- Our property is under Diamond Plan and in our contract and their website, that the air-conditionor is covered for a max cover of $5000.
- April 12: I found the primary pipe of air-conditionor might has a blockage.

Claim is submitted.
- April 13: The HWA send a contractor to look and cost me $77.5.
- April 14-19: HWA send a message says there is uncovered cost $4000+. I text back and also made phone call multiple time, but never get any detail and they said I should contact contractor.
- April 14-19: I contact contractor and contractor's company multiple times for the breakdown. Contractor told me usually warrenty company can cover most of the cost. He said he can not offer the breakdown and HWA should offer me the break down.
- April 22: I have a phone call with a manager from HWA to discuss the issue.

He bascially repeat same sentence again and again.

I wasted another hour but still I do not get any information about where the $4000 come from.
- TBC: still try to contact with them and maybe a lawsuit.
To sum up,
WHA can not any evidence that why they reject a claim. All I fee they simply want to waste my time.