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In November 2017, my over-range style microwave quit heating. Since a replacement unit cost starts at $300, I decided to use my warranty and pay the $100 copay. HWA doesn't allow the customer to pick a vendor, so the company they assigned it to called and told me it...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

1.0
I liked
  • Sales pitch
I didn't like
  • Entire experience with a claim
#1172014
I filed a claim for a plumbing issue. Hwa assigned a vendor thay had a hard time scheduling. This was second claim to file the company the contracted with and sent out wasnt very knowledgeable. We decided for the second claim we would like to use a company we found. I...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

#1170103
On December 11th i filed a claim. My heating unit went out. The diagnosis were ee had a coil that was cracked and HWA was going to order the part. After not hearing from them for a week i called ans was told that they were go I ng to replace the whole unit but we would...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

1.0
#1169384

Home Warranty of America - Delivery and response times

Home Warranty of America
#1085169
1.0
Details
Still waiting to have ice maker repaired. Was told it would be August 22nd at the latest. The claim was submitted a week ago. A month to wait for repairs is unacceptable without a reasonable explanation.
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Service Scheduling
Turnaround Time

Home Warranty of America - Dissatisfied

Home Warranty of America
#1076127
We had home warranty coverage and in the middle of a TN summer we needed our air unit replaced. We had a company that replaced our unit but home warranty of America did not cover it because we had it fixed so quickly. We gave them all the info and submitted all paper work and heard nothing from them and they never paid! I will not be renewing!
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Home Warranty Review

Home Warranty of America
#777519
1.0
Details
Your people lie. Your supervisors do not return calls. Your vendors lie. Your vendors do not show up. Your vendors damage property.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
Filed claim for water heater. The rep wouldn't even admit water heater is covered, then when I found the section in the policy and told him I was filing a complaint with the AG's office he said, "oh yeah, guess it is covered." They then sent a plumber who showed up 6...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If you would please p...

1.0
I liked
  • Zippp
I didn't like
  • That they actuall can get away with this
#1162956
My wife and I bought a 40 year old home in November of 2016. Our realtor purchased the first year of a HWA insurance policy to sweeten the deal and help us relax, knowing if anything goes wrong it is covered. We attempted to use this policy on a plumbing problem in our...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

1.0
I liked
  • Zippp
I didn't like
  • Refusal to remedy the problem
  • That they actuall can get away with this
#1151857
TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If you would please p...

h.kitchener
h.kitchener

Let them bill you for the $100 and send a short letter explaining why you don't owe it. Then, ignore subsequent bills and make sure you don't pay the $100 just to make it go a...

1.0
I didn't like
  • Poor customer service
  • Denial excuses
  • Refusal to remedy the problem
#1148984
I am going through same thing, I had a third party and HWA approved 1980.00 and they agree upgrade as long I paid for the difference. Well, they going to only pay only 750.00 due to the company need to give a break down. The owner did call, but he did give all the...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

#1146474
Without a doubt the worst home warranty. Negative stars if at all possible. When we called out a piece of equipment for our pool they complained because they already replaced one...to which there are three for our pool. When we called out our squeaking bearing on our...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience has been less than exceptional and would like to assist you in properly addressing your concerns. If you would ple...

We have a water heather that is not working properly and is at the end of the usable life, as told by TWO technicians from HWA. They agree that is a problem that they can't fix because of the age but HWA refuse to replace it. Managers don't return phone calls and CSR...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

1.6
#1113131

Contact Home Warranty of America

Mailing Address:
Home Warranty of America
P.O. Box 850
Lincolnshire, Illinois 60069-0850
United States
Phone:
(888) 492-7359
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Home Warranty of America Recently Discussed

 
My freezer is leaking water and warped my hardwood floors. Repair guy came in 2 days late and at 8PM. Walked in, shook the refrigerator, said the floors aren't level so not a good seal. Charged me $100 call fee. NO DUH! The floors aren't level because it has been...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience is less than exceptional and would like to assist you in properly addressing your concerns. If you would please se...

1.3
I liked
  • Sales persone
I didn't like
  • Convoluted and false contract
  • Denial excuses
  • How
#1110271