Product: Home Warranty Of America Homeowners Policy Claim Clear all filters (11 of 11 reviews match)
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As a realtor, I chose and purchased Home Warranty of America (HWA) for myself and 3 Buyer clients in May 2017. This decision was made after a representative made a presentation at my Keller Williams office. I had been a member of American Home Shield (AHS) for almost...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and with the customer care serv...

Product
Home Warranty Of America Homeowners Policy Claim
#1188401
I called Home Warranty of America to file a stoppage/ clogg claim which our contract shows as being covered. Technician came out and after working for a while he said it was really clogged and they had to hydro jet the pipe. He said he would need approval from my home...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

2.1
Product
Home Warranty Of America Homeowners Policy Claim
#1184265
In November 2017, my over-range style microwave quit heating.Since a replacement unit cost starts at $300, I decided to use my warranty and pay the $100 copay. HWA doesn't allow the customer to pick a vendor, so the company they assigned it to called and told me it...
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pthomas2010
pthomas2010

Just an update on 4/17/18; I was talked into keeping my contract and promised resolution to my problem. However, the microwave is still broken. The repair people have come out...

HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

1.0
Product
Home Warranty Of America Homeowners Policy Claim
I liked
  • Sales pitch
I didn't like
  • Entire experience with a claim
#1172014
I filed a claim for a plumbing issue.Hwa assigned a vendor thay had a hard time scheduling. This was second claim to file the company the contracted with and sent out wasnt very knowledgeable. We decided for the second claim we would like to use a company we found. I...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity ...

Product
Home Warranty Of America Homeowners Policy Claim
#1170103
Filed claim for water heater.The rep wouldn't even admit water heater is covered, then when I found the section in the policy and told him I was filing a complaint with the AG's office he said, "oh yeah, guess it is covered." They then sent a plumber who showed up 6...
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Anonymous
Mike

Hey Lucy @HWA do you ever get things sorted out and made right for the customers?Your boilerplate reply is meaningless in light of the numerous failures of your company.

HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If you would please p...

1.0
Product
Home Warranty Of America Homeowners Policy Claim
I liked
  • Zippp
I didn't like
  • That they actuall can get away with this
#1162956
Without a doubt the worst home warranty.Negative stars if at all possible. When we called out a piece of equipment for our pool they complained because they already replaced one...to which there are three for our pool. When we called out our squeaking bearing on our...
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Anonymous
Mike

Hey HWA @HWA do you ever get things sorted out and made right for the customers? Your boilerplate reply is meaningless in light of the numerous failures of your company.

HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience has been less than exceptional and would like to assist you in properly addressing your concerns. If you would ple...

Product
Home Warranty Of America Homeowners Policy Claim
#1142163
We have a water heather that is not working properly and is at the end of the usable life, as told by TWO technicians from HWA.They agree that is a problem that they can't fix because of the age but HWA refuse to replace it. Managers don't return phone calls and CSR...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consist...

1.6
Product
Home Warranty Of America Homeowners Policy Claim
#1113131
My freezer is leaking water and warped my hardwood floors.Repair guy came in 2 days late and at 8PM. Walked in, shook the refrigerator, said the floors aren't level so not a good seal. Charged me $100 call fee. NO DUH! The floors aren't level because it has been...
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HWACares
HWACares
Home Warranty of America Verified Representative

We wanted to take a moment to apologize that your experience is less than exceptional and would like to assist you in properly addressing your concerns. If you would please se...

1.3
Product
Home Warranty Of America Homeowners Policy Claim
I liked
  • Sales persone
I didn't like
  • Convoluted and false contract
  • Denial excuses
  • Rude customer service always
#1110271
If I knew the seller would choose Home Warranty of America, I would have shelled out the cash to do my research and choose another company. I've filed 4 claims with HWA and every single one has been denied. The initial policy from the seller did not include...
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Product
Home Warranty Of America Homeowners Policy Claim
#1085227
I am a Real Estate Agent.I placed a claim at the beginning of May 2017 and it is now July 12, 2017. My issue has not been resolved and I have been without my AC unit for Months! Inexcusable! Zero return calls from Customer Service as they promised to call me back...
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1.1
Product
Home Warranty Of America Homeowners Policy Claim
#1073257