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This is the Home Warranty company from *** No one there has a last name, no one has an extension, they don't return calls, customer service is an absolute joke. Clearly this is one of those insurance companies that gives you the runaround until you drop your claim or...
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HWACares
HWACares
Home Warranty of America Verified Representative

We regret to hear you have had a negative experience with our customer service. This is certainly not the type of experience we want to provide and I would be happy to review ...

#1266677
I called them the first time for furnace not working and they send someone from Comfortable Climate located in Joliet IL. The technician changed a part and it seemed like they fixed it. We had to pay $75 for the service call, which was basically the cost of the...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to provide us with feedback regarding your recent AC claim. We apologize for the delay in resolution and will certainly provide this review to ou...

1.0
#1263745
I have been without air conditioning forb2 weeks. This is the a incompetent group of People I have ever encountered. Each time you call you get a different story. I have been waiting for a part that was supposedly ordered 8 days ago to only find out it was not ordered...
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HWACares
HWACares
Home Warranty of America Verified Representative

We regret to hear you have had a negative experience with our customer service. This is certainly not the type of experience we want to provide and I would be happy to review ...

Anonymous
Chalres

Now you know - home warranties are basically worthless and benefit only those who sell them to uneducated and unsuspecting property buyers. You would have been much better off...

#1261205
Our AC stopped on 5/13/18, they sent someone out at 830pm on 5/17/18 to make a mess of our house. He brought his wife in our house to help him. He was rude to my wife. He said he would send the information to HWA for approval and never did. Its 90 outside and we have...
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HWACares
HWACares
Home Warranty of America Verified Representative

Good Afternoon! We regret to hear you have had a poor experience with your AC claim. I certainly understand how inconvenient it can be to need home repairs and any delay in th...

#1259366
We have had several smaller issues that Home Warranty of America has been happy to send someone out to officially diagnose the issue but would never cover the payment of service despite knowing what they were sending a tech out to do. This is a total scam because...
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HWACares
HWACares
Home Warranty of America Verified Representative

We appreciate you taking the time to provide us with your feedback regarding claim coverage and trade call fees. As per the contract, the trade call fee is due to the technici...

1.0
#1257410
I contacted HWA to tell them that flushing the toilet results in sewage coming up through the tub drain. Agent "um & uh" says there are to vendors who service our area and she tried contacting both with no success. From there, she took it upon herself to assign our...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to leave us a review. We certainly understand how frustrating it can be to wait for a vendor to be available to complete the repair. As with any ...

1.4
#1254521
DO NOT TRUST HWA HOME WARRANTY. I had the Diamond package with green replacement and HWA refused to go or the contract to replace a unrepairable electric cooktop with one that fit - they selected a cheaper and smaller model. I pointed out that the replacement was not...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to reach out to us with your feedback. I am sorry to hear you have had a poor interaction with our company as this is definitely not the type of ...

1.4
#1250525
I have spoken to over 30 employees of HWA since January 6th, 2018 regarding an issue with my dryer not working. I paid a service fee of $100 for a technician to fix it. The technician said that he is unable to fix it and it needs to be handled on the part of HWA. HWA...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity t...

Anonymous
Celestina Shoup

Oh my goodness! We have experienced the very same thing with our dryer and this horrible company. We filed our claims on Dec. 21, 2017 and after a few months they finally deci...

#1212812
At the time I am writing this, I have been waiting over a month to get an issue with my duct work repaired. When I first filed the claim, I will admit, they got a company out to my home pretty quick. Once the contractor filed the quote with home warranty of America I...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you had through the claim process and would appreciate an opportunity t...

1.2
#1203711
As a realtor, I chose and purchased Home Warranty of America (HWA) for myself and 3 Buyer clients in May 2017. This decision was made after a representative made a presentation at my Keller Williams office. I had been a member of American Home Shield (AHS) for almost...
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HWACares
HWACares
Home Warranty of America Verified Representative

Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and with the customer care serv...