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What is supposed to be a 24-48 hour turn around has turned in a 3 week process! Bought our retirement home, done the home inspection, due diligence report, ect. Lived in our home for 2months, AC went out. File a claim, contractor came out, coils are leaking and needing...
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#1061871
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2 years ago we had them send a plumber out our hot water bathtub knob had stripped out. They came out replaced the one knob charged 100 dollars and left. Less than 2 years later it happened again, same knob same side. We called May 24th they sent someone out on June...
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1.4
I didn't like
  • Rude customer service always
#1054909
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I have filed 3 claims with home Warranty of American and each time is just like the last. Terrible. The service techs never cal you as promised. You always have to call them but then if they decide they just don't want the job, they ignore you. You have to call HWA...
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#970044
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Home Warranty Review

Home Warranty of America
#777519
1.0
Your people lie. Your supervisors do not return calls. Your vendors lie. Your vendors do not show up. Your vendors damage property.
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AVOID. The worst. They said they'd send someone out to fix our kitchen leak ASAP. Two days later, they still hadn't called back. They verbally assured me HWA would cover the cost of the leak after I found someone to fix it. They wouldn't. (Offered to cover $60 after...
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1.1
I didn't like
  • Lies
  • Convoluted and false contract
#956210
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I had my nightmare with HWA. My water heater started leaking, so I called HWA for repairs. They had a technician come out to check it. He proceeds to put water into the water heater that I drained, doesn't tell anybody, leaves saying the unit needs to be replaced, and...
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2.3
#888606
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I am Realtor in South Carolina and I can tell you that I could NEVER recommend this company. My daughter and her to children, 2 and 4, have been waiting for 5 weeks to have their AC taken care of. They promised her that it would be taken care of yesterday but once...
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1.0
I didn't like
  • Refusal to remedy the problem
  • Lies
  • Poor customer service
#859185
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The only get 1 star because 0 stars was not available. They have been gladly drafting my account for years, however now that it is time to pay on a claim they become the most unscrupulous cockroaches you will find. They talk out of both sides of their mouth. I live in...
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1.0
I didn't like
  • Refusal to remedy the problem
  • Denial excuses
  • Convoluted and false contract
#851537
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Home Warranty of America has declined each and every claim that I have made. 1. My heater wasn't working and they declined the claim stating that the issue was with my damper system and they don't cover damper systems per our contract. The engineer told me that was...
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1.0
#810154
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We made a claim for our range 2/8/2016 at 8am, which had malfunctioned to the point where it cannot be plugged in, otherwise it is a fire hazard. I waited 1 1/2 days for the service shop to call , they did not. I had to call them, when I got the excused of that they...
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1.0
#793386
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This home warranty company is so horrible. If you have a choice, DO NOT DO BUSINESS WITH THEM. My husband and I moved into our new home and within a few days we started to smell sewer gas. We called HWA & they told us they would have a plumber contact us that day. We...
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#788378
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