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We purchased a warranty with HWA for our new home two years ago. We have had the worst customer service with their vendors who really don't care about their serving the products correctly. Our home was new when we bought it. Our AC was acting up so we opened a claim...
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1.0
I didn't like
  • Rude customer service always
  • Poor customer service
  • Refusal to remedy the problem
#1101228
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As a first time home owner, I thought I was being responsible requesting that the seller purchase me a home warranty policy. If I knew the seller would choose Home Warranty of America, I would have shelled out the cash to do my research and choose another company. I've...
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#1085227
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I am a Real Estate Agent. I placed a claim at the beginning of May 2017 and it is now July 12, 2017. My issue has not been resolved and I have been without my AC unit for Months! Inexcusable! Zero return calls from Customer Service as they promised to call me back...
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1.1
#1073257
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Home Warranty of America - Delivery and response times

Home Warranty of America
#1085169
1.0
Details
Still waiting to have ice maker repaired. Was told it would be August 22nd at the latest. The claim was submitted a week ago. A month to wait for repairs is unacceptable without a reasonable explanation.
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Service Scheduling
Turnaround Time

Home Warranty of America - Dissatisfied

Home Warranty of America
#1076127
We had home warranty coverage and in the middle of a TN summer we needed our air unit replaced. We had a company that replaced our unit but home warranty of America did not cover it because we had it fixed so quickly. We gave them all the info and submitted all paper work and heard nothing from them and they never paid! I will not be renewing!
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Home Warranty Review

Home Warranty of America
#777519
1.0
Details
Your people lie. Your supervisors do not return calls. Your vendors lie. Your vendors do not show up. Your vendors damage property.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
What is supposed to be a 24-48 hour turn around has turned in a 3 week process! Bought our retirement home, done the home inspection, due diligence report, ect. Lived in our home for 2months, AC went out. File a claim, contractor came out, coils are leaking and needing...
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#1061871
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2 years ago we had them send a plumber out our hot water bathtub knob had stripped out. They came out replaced the one knob charged 100 dollars and left. Less than 2 years later it happened again, same knob same side. We called May 24th they sent someone out on June...
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1.4
I didn't like
  • Rude customer service always
#1054909
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I have filed 3 claims with home Warranty of American and each time is just like the last. Terrible. The service techs never cal you as promised. You always have to call them but then if they decide they just don't want the job, they ignore you. You have to call HWA...
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#970044
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AVOID. The worst. They said they'd send someone out to fix our kitchen leak ASAP. Two days later, they still hadn't called back. They verbally assured me HWA would cover the cost of the leak after I found someone to fix it. They wouldn't. (Offered to cover $60 after...
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1.1
I didn't like
  • Lies
  • Convoluted and false contract
#956210
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I had my nightmare with HWA. My water heater started leaking, so I called HWA for repairs. They had a technician come out to check it. He proceeds to put water into the water heater that I drained, doesn't tell anybody, leaves saying the unit needs to be replaced, and...
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2.3
#888606
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I am Realtor in South Carolina and I can tell you that I could NEVER recommend this company. My daughter and her to children, 2 and 4, have been waiting for 5 weeks to have their AC taken care of. They promised her that it would be taken care of yesterday but once...
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1.0
I didn't like
  • Refusal to remedy the problem
  • Denial excuses
  • Convoluted and false contract
#859185
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The only get 1 star because 0 stars was not available. They have been gladly drafting my account for years, however now that it is time to pay on a claim they become the most unscrupulous cockroaches you will find. They talk out of both sides of their mouth. I live in...
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1.0
I didn't like
  • Convoluted and false contract
  • Denial excuses
  • Refusal to remedy the problem
#851537
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