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1.1 Based on 9 reviews
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    • Convoluted and false contract 3
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I had my nightmare with HWA. My water heater started leaking, so I called HWA for repairs. They had a technician come out to check it. He proceeds to put water into the water heater that I drained, doesn't tell anybody, leaves saying the unit needs to be replaced, and they'll call me when a replacement is available. Waiting on a call, my ceiling starts leaking since he filled the heater. Then I get a call from Friday m HWA that the access area... Read more

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I am Realtor in South Carolina and I can tell you that I could NEVER recommend this company. My daughter and her to children, 2 and 4, have been waiting for 5 weeks to have their AC taken care of. They promised her that it would be taken care of yesterday but once again they have postponed the repair. She gets shuttled around from person to person, any times to people who don't know what is going on. Now they are pressing her to take a... Read more

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The only get 1 star because 0 stars was not available. They have been gladly drafting my account for years, however now that it is time to pay on a claim they become the most unscrupulous cockroaches you will find. They talk out of both sides of their mouth. I live in TEXAS and they will not cover my AC claim. I will crush them like the cockroaches that they are! CHECK THE BBB AND REVIEWS FROM THOSE SEEKING SIZEABLE CLAIMS AND THE RESULTS ARE... Read more

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Home Warranty of America has declined each and every claim that I have made. 1. My heater wasn't working and they declined the claim stating that the issue was with my damper system and they don't cover damper systems per our contract. The engineer told me that was not the case and the issue was the motherboard. He tried to call them and get them to cover it and they refused. I had to pay for a new motherboard out of pocket. - $485 2. My... Read more

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We made a claim for our range 2/8/2016 at 8am, which had malfunctioned to the point where it cannot be plugged in, otherwise it is a fire hazard. I waited 1 1/2 days for the service shop to call , they did not. I had to call them, when I got the excused of that they are so busy they could not follow up with me sooner. I could not get a service visit until Friday 2/12. The service man did his inspection and told us the paper work would be sent in... Read more

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This home warranty company is so horrible. If you have a choice, DO NOT DO BUSINESS WITH THEM. My husband and I moved into our new home and within a few days we started to smell sewer gas. We called HWA & they told us they would have a plumber contact us that day. We waited a few days and nobody called. So we contacted them back. They told us another plumber would be in touch with us. After we finally just reached out to the plumber we had to... Read more

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Your people lie. Your supervisors do not return calls. Your vendors lie. Your vendors do not show up. Your vendors damage property.

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This company charges exorbitant fees for coverage and then refuses to pay on claims they should cover. In the space of our first 2 months of owning a new home, we had an issue with the air handler, pool and spa. they refused to cover any of these despite the fact that we had a home inspection report proving the equipment was in good working order. To date these repairs have cost $$$s. that's in addition to the $500 extra we paid them for... Read more

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I purchased my house in Rockdale,Texas on December 4, 2015. Home Warranty of America was recommended by my realtor. Immediately I needed heat which had been working when I purchased the house. It will not get over 70 degrees and no matter what you set it on, it runs constantly but does not get warm. I called the first time on December 7, 2015 and it is now December 14, still have NOT had any service scheduled. I called Home Warranty of America... Read more

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We purchased a new home and the warranty a little over a month ago. The air conditioner in our home stopped functioning and we were forced to submit a claim with HWA. I contacted the company and they sent a tech out three days later. We were told the entire heating and cooling system would need to be replaced. HWA informed us that they would only cover the cost of the repair to the leaking coil which totaled about $1000, and that we would need... Read more

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