Home Warranty of America
Home Warranty of America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Warranty of America has 1.3 star rating based on 81 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Zippp, Answer the phone, Feeling that your appliances are covered.
Cons: Poor customer service, False promises and bad customer service from hwa, Refusal to remedy the problem.Recent recommendations regarding this business are as follows: "Jamas recomendaria a HWA son pesimos", "Stay away", "American home shield", "Avoid this company at all costs", "Don't buy a warranty from these swindlers and if someone is trying to buy it for you, stop them!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Warranty of America has 1.3 star rating based on 81 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Zippp, Answer the phone, Feeling that your appliances are covered.
Cons: Poor customer service, False promises and bad customer service from hwa, Refusal to remedy the problem.Recent recommendations regarding this business are as follows: "Jamas recomendaria a HWA son pesimos", "Stay away", "American home shield", "Avoid this company at all costs", "Don't buy a warranty from these swindlers and if someone is trying to buy it for you, stop them!".
Most users ask Home Warranty of America for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monroe, LouisianaTo look up my Home Warranty Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Cajon, CaliforniaPesimo Servicio, Muy mala experiencia
User's recommendation: Jamas recomendaria a HWA son pesimos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo Grove, IllinoisCompletely frustrating. I’m on a list to talk to a supervisor
I will never get another home warranty
- Feeling that your appliances are covered
- Cust service will lie
- Ignore questions and refuse to help
Preferred solution: Full refund
User's recommendation: Stay away
Scam "Home Warranty"
I purchased a farm with Home Warranty of America policy in January of 2023. I have attempted 2 different claims with them over the past month, and neither of them have been successful.
My air conditioning has been out for a month now, and also have a claim on electrical issues in my home. The technicians that they claim to send never show up. The technicians either don't answer their phones at all or make another appointment further out that they don't show up for. Upon calling the warranty company about this all I have received are generic responses, non-answers and terse customer service reps that tell me it is my job to call the technician again.
This company is a SCAM. I have contacted them on over 6 occasions and have given them every opportunity to make this right. They will drag you along with the claims until you pay for repairs yourself, and then they called me to say that they do not reimburse if you have repairs done yourself. I am out of options with the 100-degree forecast coming and no A/C, so I am having the repairs done myself out of pocket for the health of my family.
This company is a gaggle of thieves. Scam Scam Scam!
- No service
User's recommendation: Avoid this company at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMind Numbingly Slow and Unreliable Service
Called in early April to get my sump pump system repaired. The first two technicians they sent out were no shows (2 different companies) and the third came out and determined that because part of the system's damages were due to an uncovered event that the whole system was ineligible for coverage.
Scheduled a conference with their case manager and was immediately hung up on the first time and I was not even called the second time. After finally getting through to someone, they just flat out rejected my appeal based on nothing other than their original determination.
Dozens of hours wasted waiting on techs and arguing with people over the phone just to be $75 poorer and worn out from the ordeal. People like this are the reason God doesn't talk to us anymore.
- Often no show on their appointments
- Terms and limitations will deny most claims
- Huge waste of time dealing with agents and techs
Preferred solution: Apology
User's recommendation: Don't buy a warranty from these swindlers and if someone is trying to buy it for you, stop them!
Poor communication ti customer in reference to additional charges approveal
User's recommendation: American home shield
Reimbursement issue
I had an issue with my sewer line that cause a back-up with my toilets. Contacted roto-rooter who repaired it.
Had contacted HWA but was told it could take up to 48hrs for a contractor to fix the problem. Initially was told I couldn't get reimbursed the $1400 because I didn't use a contractor through HWA. Called at a later date to cancel my warranty and was told that I could be reimbursed up to $3000, and the rep that helped me previously wasn't aware that I could be reimbursed. Told to upload my invoices and a check in the amount of $1400 minus fees charged by the contractor will be mailed out before my next payment was drafted.
After my payment was drafted, I received an email stating I was approved for $300 reimbursement. Called to find out why and explained that I was told I would be reimbursed the $1400 minus fees charged, and the supervisor stated I was misinformed. They could have reimbursed if I had contacted them the day the work was done and had the contractor contact them.
This company is horrible, and the technician they call are the worst. During the 2nd call I was informed that they are now Choice warranty but they're still conducting themselves like con artists.
User's recommendation: I recommend u stay the heck away from Choice/ Home warranty of America
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
- Front line communication is horrible
- Do not follow through they hire fraudulent companies
Preferred solution: Refund of my portion AND a replacement from a company of my choice who is trustworthy
User's recommendation: Oh HELLo No!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo Grove, IllinoisWarrenty fullfillment
- Cannot locate plumbers in their own network
- Refuse to honor warrenty when they do not respond in timely manner
Preferred solution: Full refund
User's recommendation: Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonStay away!
To sum up, HWA told me that I will get refund with 15-30 days and now it is almost 2 month. It is very clear that HWA just want to cancel the policy and keep my money.May 26HWA told me they will do refund.June3HWA sent an email saying my policy is cancelled. the refund...
HWA said they will refund me, on following codition:1. I need resolve all the negative comments2.
I can not do anything might have negtive impact on HWA either written or vebal3.
end our original contractI am ok with 1 and 3. For 2, the original words is very strict....
I send new msg to HWA but no reply yet. Contractor said he will send us a estimation but nothing yet.
If you need simple fix, it will cost you $75+ each time; if you actually need do major fix or replacement, they will reject your claim without even offer a document or breakdown.
Here is my experience:
- Our property is under Diamond Plan and in our contract and their website, that the air-conditionor is covered for a max cover of $5000.
- April 12: I found the primary pipe of air-conditionor might has a blockage.
Claim is submitted.
- April 13: The HWA send a contractor to look and cost me $77.5.
- April 14-19: HWA send a message says there is uncovered cost $4000+. I text back and also made phone call multiple time, but never get any detail and they said I should contact contractor.
- April 14-19: I contact contractor and contractor's company multiple times for the breakdown. Contractor told me usually warrenty company can cover most of the cost. He said he can not offer the breakdown and HWA should offer me the break down.
- April 22: I have a phone call with a manager from HWA to discuss the issue.
He bascially repeat same sentence again and again.
I wasted another hour but still I do not get any information about where the $4000 come from.
- TBC: still try to contact with them and maybe a lawsuit.
To sum up,
WHA can not any evidence that why they reject a claim. All I fee they simply want to waste my time.
- Convoluted and false contract
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Overland Park, Kansas*** Service
User's recommendation: Go with HWA, your *** !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winterville, GeorgiaReimbursement payment
Preferred solution: Reimbursement for the HVAC
User's recommendation: It is very hard to get reimbursed for items
Need repair of ceiling combo fan/light in our kitchen. I called and never got a call back.
It was so time-consuming to contact this company and so frustrating! I opted for a call back which never happened!
Finally I received a connection that said a repairman will contact me for an apptmt. time and I was to pay $100. However, the call NEVER CAME! I just gave up and paid for the job done by a Handyman out-of-pocket!
>
>A previous minor repair a few months ago was done on
our furnace.
I paid the required $75 and I was told to contact a repairman myself and to submit the receipt. I did, however, the receipt I was given was a duplicate and when I submitted it, was told to send a clearer one. I requested the company to send me a clearer one but never received a response! I did print out a form sent to me but again it requires the repairmans receipt.
So I just gave up pursuing. In the meantime, I was out for the $75 I paid your company! This should be REIMBURSED!
>
I have been with your company for over 5 yrs!
My previous calls to request repairs were easy then. Your current communication has changed to a difficult way.
>
User's recommendation: Clarify HWA’s procedure for requesting repairs. For some minor repairs, it’s not even worth the bothers time and subsequent frustration!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim #54612
- Poor customer service & refusal to remedy the problem
- Bait and switch
Preferred solution: Deliver product or service ordered
Sent incompitent repairmen to fix two appliances who did nothing but take a $100 service fee then left.
User's recommendation: Home warranties are worthless.
Paid for service, service not rendered.
- Answer the phone
- Do nothing
User's recommendation: No. Absolutely Not. Research your options.
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